New88 is fully committed to the security and confidentiality of every member's personal data. Find out exactly how we collect, use, and protect your information.
This is not just a promise on paper – it is the operational standard we uphold every day to protect every new88 member in Malaysia.
Every bit of data travelling between your device and new88's servers is encrypted using 256-bit SSL — the same standard used by Maybank2u and CIMB Clicks. No one can intercept your information in transit.
New88 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
The new88 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We recognise and respect your rights as a data subject under Malaysian law.
Only new88 staff who genuinely require access to specific data for operational purposes are permitted to do so. All access is logged and audited on a regular basis. Internal misuse of data is a serious offence and grounds for dismissal.
You have the right to access, correct, transfer, or request deletion of your personal data from new88's systems at any time. The request process is straightforward and free of charge.
In the event of any security incident involving your data, new88 will notify you by email within 72 hours — well ahead of what Malaysian law requires.
Welcome to the new88 Privacy Policy. This document sets out in detail how new88 ("we", "the Platform") collects, uses, stores, and protects your personal data when you use our online betting platform at new88-khelo.net.
Your privacy is not something we take lightly. In an industry involving financial transactions and sensitive personal information, trust is the foundation of everything. new88 operates on the principle that every piece of data you share with us is a trust — and we will handle it with the utmost responsibility.
This Privacy Policy applies to all users of the new88 platform, including site visitors, prospective members, and registered members. By continuing to use our platform, you agree to the data collection and usage practices described in this document.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the collection, processing, and use of personal data in Malaysia. new88 fully recognises the rights afforded to you under this legislation.
New88 only collects data that is strictly necessary to provide our platform services and ensure the safety of all members. Below are the categories of data we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad identification number, date of birth | Identity verification & legal compliance |
| Contact Data | Email address, Malaysian phone number, residential address | Account communications & customer support |
| Financial Data | Bank account/e-wallet number (Touch 'n Go, GrabPay, DuitNow) | Processing deposits & withdrawals |
| Transaction Data | Deposit, withdrawal, betting, and winnings history | Account records & anti-money laundering compliance |
| Technical Data | IP address, device type, web browser, session logs | Account security & fraud detection |
| Usage Data | Games played, session duration, platform preferences | Service improvements & personalised recommendations |
New88 does not collect your password in plain text (all passwords are stored as irreversible hashes), nor do we collect health information, political affiliations, or religious beliefs. We will also never ask for your password via email, SMS, or live chat.
Personal data collected by new88 is used solely for the following purposes:
New88 does not use your data for any third-party marketing purposes. If you no longer wish to receive marketing communications from new88 itself, you may unsubscribe at any time through your account settings.
Under Malaysia's PDPA, new88 processes your personal data on the following legal bases:
New88 does not sell your personal data to any party. However, there are limited circumstances where we may need to share your data with certain parties:
All third parties that receive data from new88 are bound by data protection agreements requiring them to process your data only for the stated purposes, maintain appropriate security standards, and not share that data further without new88's authorisation.
New88 makes serious investments in data security infrastructure to keep your information protected at all times. Here are the key security measures we have in place:
While new88 takes all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. We therefore encourage you to take your own precautions to safeguard your account — in particular by using a strong, unique password and never sharing it with anyone.
New88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:
Once the relevant retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked back to you personally.
New88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Session login, account security, core platform functionality | Session / 30 days | Mandatory |
| Performance Cookies | Usage analytics, platform improvement | 1 year | Optional |
| Functional Cookies | Save your preferences (language, display settings) | 1 year | Optional |
| Security Cookies | Suspicious activity detection, fraud prevention | Session | Mandatory |
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the new88 platform. Optional cookies can be declined without impacting your core experience.
As a data subject under Malaysia's PDPA, you have the following important rights regarding your personal data held by new88:
To exercise any of the rights above, please contact new88's Data Protection Officer team by email at privacy@new88-khelo.net. We will process your request within 14 business days and will keep you informed of your application status at all times.
The new88 platform is strictly for individuals aged 21 and above. new88 does not knowingly collect any personal data from individuals under the age of 21. If we suspect or confirm that a user is underage:
If you believe a minor may have registered with new88, please contact us immediately at support@new88-khelo.net so we can take prompt action.
New88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the new88 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how new88 handles your personal data, please contact us through the following channels:
We are committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).
New88 is committed to responding to all privacy-related enquiries within 5 business days. For more complex cases requiring thorough investigation, we will notify you within 3 days with an expected resolution timeline.